Service ledger

Remote-access work with defined outputs

Choose a focused review or combine workstreams into a complete current-state, target-state and pilot program. Every engagement ends with artifacts your security, infrastructure and service-desk teams can use.

01 / INVENTORY

Current-state assessment

Session types, user groups, endpoints, destinations, authentication, transfers and ownership.

02 / ARCHITECTURE

SSH route design

Jump hosts, tunnels, X11 paths, source restrictions, trust boundaries and exceptions.

03 / BASELINE

Client standards

Session naming, persistence, credential handling, file browser choices and support settings.

04 / DATA PATH

SFTP and SCP workflow

Approved transfer patterns, destination rules, user guidance and escalation points.

05 / PILOT

Deployment readiness

Edition requirements, packaging inputs, representative cohorts and exit criteria.

06 / HANDOFF

Runbooks and enablement

Decision records, administrator notes, concise user guides and prioritized backlog.

Engineer reviewing a controlled file transfer path

Typical engagement

A four-week decision sprint

Kickoff, evidence request and stakeholder interviews.
Architecture and baseline workshops using sanitized examples.
Pilot observation, issue triage and decision closure.
Executive readout and operational handoff.

Timing changes with scope, access and stakeholder availability. We confirm a written statement of work before delivery.

Deliverables

Useful after the meeting ends

We avoid vague “best practice” decks. Recommendations are tied to owners, assumptions, evidence and a next action.

Artifact	What it answers	Primary owner
Access route map	How does a user reach each destination, through which boundary?	Infrastructure / network
Client baseline	Which settings are standard, restricted or contextual?	Endpoint engineering
Exception register	What cannot follow the baseline, and why?	Security governance
Pilot scorecard	What passed, failed or needs follow-up?	Program owner
Support runbook	What can the service desk resolve or escalate?	IT operations

Scope a workstream

Start with the decision you need to make.

Discuss scope